We want Club Soda to be a nice supportive place to be. To make sure this is the case, please follow these Club Rules, both online in our Facebook groups and at any socials or other events organised by Club Soda, as applicable.
Our full Terms and Conditions should be read by every member (you are bound by them even if you haven’t read them!). They cover everything about being a member of Club Soda (but note that we have separate Terms and Conditions for our expert members). We have also gathered the most important things to a few “Club Rules” below to make sure everyone enjoys being part of the Club. Cheers!
1. The basics
Always remember that Club Soda is not meant to be, and does not replace medical advice! This website’s content, or content on any other website linked to from here, is never a substitute for qualified professional medical care. The advice given by fellow members is also never a substitute for qualified professional medical care.
We have a zero tolerance policy on hate speech and malicious stereotyping. This includes sexism, racism and slurs against an individual’s age, sexual orientation, religion, ethnic background, nationality, and other such personal characteristics.
2. Volunteer group admins and reporting posts
The admins of our Facebook group are all volunteers. They do the best they can and they have a handbook we have written to guide them. Please let them know if a post is getting out of hand by messaging them directly or reporting a post – you can do this by pressing the top right-hand arrow in a post.
Admins have been given our permission to ‘turn off’ commenting on any thread they are not sure about, or they feel is getting out of control. Jussi and Laura will always double check the situation when they can, and make the final decision.
Our decision is final. If you have any concerns you can direct message Laura on Facebook or on firstname.lastname@example.org
3. If you want to remain anonymous
You need to to take responsibility for yourself. On the Club Soda website you can use an anonymous username. Privacy and anonymity on Facebook is different. We are all bound by the Facebook terms and conditions when we sign up. So do check out the privacy settings (more on this below). Many members have created Facebook profiles specifically to use with Club Soda groups, and this is one way to make sure your membership of the Facebook group stays private.
It’s important to understand that any information or experiences you share in Club Soda can carry the risk of revealing your identity to others. You should, therefore, understand how our data sharing relationships work, and what information is shared with our partners and other organisations. We have set out further information about this in our Privacy Statement, which we strongly encourage you to read. To view our Privacy Statement click here.
3. Respect the anonymity of others too
Do not seek to reveal to anyone else that individuals on this website or the Facebook groups are members, unless they explicitly tell you it’s ok to do so. If you have met them or know who they are in the real world, please remember that they may not have for example told their friends that they are changing their drinking habits. Respect their right to make those decisions.
Don’t give away details of one-to-one conversations you have had with other members online or at socials and events.
If you are a journalist looking for a story, we ask you not to approach members directly. Our members are here for themselves and to get support. Not for you. If you want to talk to us please email email@example.com – we are very happy to talk and will find case studies for you if you need them.
4. Be nice!
You may have had a bad day, or you may come online a bit pissed. Even so, please respect all members and guests at all times. Club Soda is not a forum to create negative feedback. On our website, Facebook groups and our socials, workshops and other events, you are encouraged to ask for support, to make decisions for yourself, and to let other members know what you find helpful. But there are no magic wands, so don’t get angry with others if their experiences do not apply to you.
Here are some common situations that can occur:
- Someone has written something that creates a negative reaction in you or makes you angry or upset
First of all stop and think before you type. How you perceive someone else’s post may be as a result of how you are feeling or something else going on in your life. It may have hit a nerve. Do you need to respond right now?
Sometimes it is the most subtle wording that people misconstrue – this can lead to posts escalating out of control quickly as other members try to be helpful and clarify or follow the interpretation.
Try and always give the poster the benefit of the doubt, and look at the intention of their post rather than picking on nuances. If you are unsure then help the whole group (and the poster) by asking them to clarify what they mean.
- You don’t like the advice you are offered or are getting too much advice
Everyone has their own experience of changing their drinking. They can only share their own experience. So advice offered by others is there for you to pick and choose. They are not orders. But it is worth taking note of those that are a bit further along the line than you.
If someone is persistent about repeating the same advice, thank them nicely and let them know that you will consider it, along with all the other advice you have had. If this gets too much let the admins know.
- Someone has been rude or offended you
In the first instance, we would like it if you could tell them so yourself. That way people know if their posts have been misinterpreted or taken in a negative way. If you are the ‘offender’ please consider a simple apology. Online communication can easily be misinterpreted, so even if you did not mean to be rude just say sorry.
- What to do if you are unhappy about something you posted
You are responsible for your actions and what you share. You can always remove online posts and/or apologise, and we encourage you to do so if you find you have posted or said something you later regret.
You can delete a post by pressing the top right-hand arrow and clicking delete.
- You are worried about a post or fellow member
Occasionally people write a worrying post. If it is someone you know you can try and contact them through direct messaging. But you can also report the post (press the top right-hand arrow) and that will alert the admins.
We will then try and get into contact with the person. We may also remove the post as often these can distress group members when we feel unable to help someone in need. But we never do this without trying to make contact with the person and letting the group know this is what we have done.
5. Support others
Listen, respond and share. The more everyone puts in, the more information there will be that will help everyone. Ask questions, offer useful feedback. You don’t need to offer advice. We each have to make up our own minds about what is best for us. Your experiences and friendliness are enough.
If you are not sure how to respond but want to be supportive then encouraging them to do a WOOP (Wish, Outcome, Obstacle, Plan) is a way to help someone move forward.
If you are worried about someone else’s behaviour, either something they may do to themselves or stuff they are posting on the site then email firstname.lastname@example.org.
6. Make sure socials and events are fun
Club Soda treats you like an adult, so it’s up to you to make friends, swap phone numbers, and find new drinking buddies if you like. But we also want Club Soda to be a safe place for everyone. In short, that means we will not tolerate behaviour that discriminates or is abusive or harassment. There is more about this in our terms and conditions.
7. Contact with people outside the Facebook group
No one has to enter into a direct message conversation with you or friend you on Facebook unless they want to. If someone says no to either of these approaches don’t take it personally and accept that response as final.
8. Removing people from the group
We don’t do this very often, but if you break these rules we will let you know and ask that you change your approach. If you continue to break these rules then we may remove you from Club Soda.
9. Facebook privacy
10. Talking to experts
If you have found an expert via Club Soda that you feel may be able to support you, then it is up to you to make contact with that expert. The relationship is then between you and the expert, and you are covered by their terms and conditions and the normal client relationships. They will tell you more about these.
We recommend that you always have an exploratory phone or Skype call with the expert before you decide to interact with them further. That way you can be more confident that they are providing the right service for you to try.
If you feel that an expert member has acted inappropriately, either on Club Soda or in their subsequent relationship with you, then please let us know immediately either via the website or by emailing email@example.com. We will take all such messages very seriously.